This policy assures customers of The Blind Factory (TBF) that we are committed to complying with the Privacy Act 1988 and its recent reforms. TBF respects your privacy and takes its responsibility for safeguarding personal information seriously.

Privacy Legislation Compliance

TBF complies with the Privacy Act 1988 and the National Privacy Principles, ensuring that the collection, use, storage, and disclosure of your personal information are handled responsibly and ethically.

Collection of Personal Information

Personal information refers to any data that can identify a person, such as name, email, phone number, and suburb. The type of information we collect depends on your dealings with TBF, including placing an order or contacting customer service.

Your Consent

By providing your personal information to us, you consent to its use in accordance with this privacy policy. All information is provided at your discretion and used solely for the purposes of fulfilling your order, managing warranty claims, and improving our customer service. If at any time you wish to withdraw consent or request further clarification on how your data is handled, please contact us at 132546.

Use and Disclosure of Personal Information

TBF will use your personal information only for the purposes specified or reasonably apparent at the time of collection. This includes processing orders, managing warranties, and providing customer support. Your personal information may also be used for related purposes, such as improving our services or marketing (if permitted). Should TBF wish to use your information for any other purposes, we will obtain your consent.

Automated Decision-Making

TBF uses automated systems for marketing purposes through platforms like Meta (Facebook/Instagram) and Google. These systems determine which ads are displayed based on user data provided to these platforms. TBF does not store or manage the data generated by these automated systems—this data is handled by the third parties in compliance with their own privacy policies.

Sharing Information with Other Organisations

TBF does not sell personal information to external companies. However, we may share data with contractors or service providers assisting in our business operations (e.g., IT support or mailing services). These third parties are required to adhere to TBF's privacy policies and maintain strict confidentiality standards.

Marketing

TBF may send marketing materials that relate to the original purpose of collecting your personal information. If you no longer wish to receive promotional information, please contact the TBF Privacy Officer, and we will amend your preferences within 30 days.

Data Security & Retention

Your personal information is securely stored on cloud-based servers that adhere to industry-standard security protocols. Orders placed prior to 16 March 2020 are kept on a private server managed by TBF. We take all reasonable steps to protect your data from unauthorised access, misuse, or destruction, using encryption, firewalls, and access controls. TBF retains your personal information for warranty and legal purposes indefinitely, unless you request that we delete it.

Cookies are small data files used to enhance your experience on our website and ensure security during online transactions. If you do not wish to receive cookies, you can set your browser to refuse them. TBF does not use cookies to track personal profiles of customer usage on theblindfactory.com.au.

Access to and Changing Personal Information

You have the right to request access to the personal information we hold about you. If any information is inaccurate or outdated, you can contact us to have it corrected. We may require identification for such requests to ensure your privacy and security.

Changes to the Policy

TBF reserves the right to update this policy as necessary. Any significant changes will be reflected on this page, and we encourage you to review the policy regularly.

Further Information

For more information on privacy issues, visit the Australian Federal Privacy Commissioner’s website - https://www.oaic.gov.au/